*Wheelchairs can be reserved by contacting Guest Relations at 416-392-5932 or emailing [email protected] in advance of your visit. Please note electric scooters/ECV's are unavailable for the winter. We apologize for any inconvenience this may cause.
First Aid and Family Centre
- This centre is located between the African Rainforest Pavilion and Africa restaurant. Lost children are brought to the Family Centre. The First Aid & Family Centre is available for baby changing and feeding along with privacy for nursing mothers. This centre also offers first aid with private treatment areas available for visitors who require personal care.
Access 2 program
The Toronto Zoo has partnered with Easter Seals Canada and is now a participant in the Access2 program. The Access2 program provides a dignified and positive entertainment experience for people with disabilities who require the support of an attendant. Program participants receive Access2 wallet cards which allow simple identification, removing the onus to explain their need for an attendant. While you do not need to be a subscriber to the Access2 program to receive the People With Disability (PWD) admission package, upon presentation of Access2 card or self-declaration of disability with Guest Services staff, cardholder or person with disability receives 50% admission discount while their support worker receives complimentary admission.
In addition to the Toronto Zoo the Access 2 card is accepted at the Art Gallery of Ontario, Casa Loma, the CN Tower, Ontario Place, the Ontario Science Centre, the Royal Ontario Museum, as well as Cineplex Entertainment, Empire Theatres and Landmark Cinemas. To learn more about the Access 2 program visit www.access2card.ca.
Toronto Zoo is proud to support MagnusCards, a FREE downloadable app created specifically for those living with autism. MagnusCards combines structured, step-by-step guidance with game design to help teach a variety of life skills through free downloadable Cards Decks. As part of our support, Toronto Zoo has funded unique Card Decks that will help those with autism and other cognitive special needs feel welcomed and empowered when visiting the zoo. The five card decks include Entering the Zoo, Indo-Malaya, Tundra Trek, African Rainforest Pavilion, and Getting Help.
Toronto Zoo's Accessible Guest Service Policy, Procedures and Practices have been developed to fulfill the requirements of the Ontario Regulation 429/07, Accessibility Standards for Customer Service. This document is available upon request at Guest Relations or via email at [email protected]. For more information about accessibility and special needs services, call (416) 392-5932 or email [email protected].
If you require the provision of accessible formats or communication supports, please send your request to [email protected], by mail to 361A Old Finch Ave Toronto, ON M1B 5K7 or call Guest Relations at 416-392-5932