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DISCOUNTS & ADMINISTRATIVE FEES

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MEMBER'S DISCOUNT

Members receive a discount on camp fees. In order to qualify for a member's discount on camps and other programs, registrants must be the children or grandchildren of the membership card holder.

MEMBERSHIP MUST BE VALID on the date you complete your registration. Your membership number must be entered during the online registration process, along with a special discount code (provided when you enter your membership number during the online registration process) at check-out. To check on your membership status, renew your membership, or inquire about the many benefits of becoming a Toronto Zoo member, please call the membership office directly at 416-392-9101.

The membership code for 2024 is: Member2024

An administrative fee of $15 will be applied if you contact us to apply a membership discount after you have completed an online registration.

If you enter a discount you are not entitled to, we will remove the discount from your account and apply a $15 administrative fee.

SIBLING DISCOUNT

When registering more than one child from the same family for the same week we will discount $10 from the camp fee for each additional child (i.e. first child pays full price and each additional sibling receives $10 discount on camp fees). Please note: in order to receive the sibling discount campers' online registrations must be completed in the same transaction.

REFUNDS, TRANSFERS, AND CANCELLATION POLICY

All requests for refunds, transfers, and cancellations must be submitted in writing via email to [email protected]. Please see chart below on refunds, transfers, and cancellations policy.

Your Request	Camp Requirement	Refund Details/Fee Required
To cancel camp before June 1	Written request via email	100% refund $15* administration fee
To cancel camp after June 1	Written request via email Medical certificate	Sorry, we regret that camp fees are non-refundable unless the request is accompanied by a medical certificate. A medical certificate needs to be presented before the end of the registered camp week in order to qualify for a 70% refund of days missed. Please see refund policies for Before & After Care and Overnight below.
Children with transferable or communicable conditions asked to leave camp	Zoo Nurse recommends child leave camp Medical note certifying camper is well enough to return to camp is required and camper must be symptom free for 24 hours prior to return to camp.	100% refund issued for the number of days missed.
Late arrivals, early withdrawals, or missed camp days		No refund.
Re-schedule or transfer camp weeks	Written request via email Subject to availability	$15* administration fee
Before & After Care cancellations	Written request via email Must be received prior to your child's week of camp	100% refund $15* administration fee
Member fee applied after check out/registration complete	Written request via email	$15* administration fee per child

*$15 Administrative fee includes HST ($13.27 + HST)

REGISTERING CHILDREN OUTSIDE YOUR HOUSEHOLD

For the health and safety of the children in our care, we can only accept registrations that are completed by the child's parent/legal guardian. At the time of registration, you will be asked to certify you are the parent/legal guardian of all children within your registration. If you are NOT the parent/legal guardian of all children within the registration, you will be subject to a $50 administrative charge per child to correct. The Toronto Zoo reserves the right to cancel the registration in its entirety.