PRIVACY POLICY
TORONTO ZOO GUEST MOBILE APP
The Board of Management of the Toronto Zoo (Zoo) values your privacy and is required to manage your personal information in accordance with the Ontario Municipal Freedom of Information and Protection of Privacy Act (“MFIPPA”). The purpose of this Privacy Policy is to disclose (i) the information that we may collect; (ii) the way we may use that information; and (iii) how we may disclose that information to others.
This Privacy Policy is hereby incorporated into our Toronto Zoo Official Mobile App. No language contained in the Toronto Zoo Mobile App pertaining to personal information is applicable if the language contravenes MFIPPA.
This Privacy Policy may change from time to time, so please check periodically for updates.
When making use the Toronto Zoo Official Mobile App, specific data required for the use of the App is automatically collected. This data includes:
This data is automatically sent to us, (1) so that we can make the service and the associated functions available to you; (2) to improve the functions and features of the App; (3) to prevent misuse and to rectify malfunctions; and (4) to offer you a personalized guest experience. The data processing indicated above is occurring in compliance with all applicable laws including MFIPPA and Art. 6(1)(f) of the European Union General Data Protection Regulation (GDPR). With respect to the latter provision: (1) the processing is required in order to fulfil the requirements of the contract between you as the data subject and us in accordance with applicable privacy and data protection regulations for the use of the App, or (2) we have a legitimate interest in guaranteeing the functionality and fault-free operation of the App and being able to offer a service that is in line with the requirements of the market and with the interests of the users and prevails over your rights and interests in the protection of your personal data .
When using the App to make purchases including, but not limited to, admission or attraction tickets, retail items, rentals, food services and donations, you will be linked to web services of the Toronto Zoo or its partners. Additional privacy policy and data collection details related to the Toronto Zoo’s website are available at - https://www.torontozoo.com/tz/privacy.
Information collected automatically may be done using cookies or mobile cookies, or related technologies. A cookie is a small file placed on your computer or smartphone. It may be possible to refuse to accept cookies or location-based capabilities on your browser or mobile device by activating the appropriate setting. However, if you select this setting you may be unable to access certain parts of our application or sites. You can choose whether to share personal information. If you choose not to share, some parts of our app and some services may be more difficult or impossible to use.
We may use any User Information provided by you to serve you and to operate and maintain our services. For example, we may use any User Information to respond to your requests, to customize your future use of our app or services, to improve our app and services, and to communicate with you. We do not use User Information that identifies you for any marketing purpose unless we have given you the choice to consent or withhold consent to such use at the time you provide your User Information, in which case we will honour your choice; but, we may use your User Information without your consent for non-marketing purposes.
We may use third party companies to provide us with back-end support for our services, including, but not limited to, our mobile app, data storage and processing. We reserve the right to partner with any third party to provide those services, and we may share User Information to those third parties to allow them to provide those services. Some of our third-party service providers are based in the United States and/or in the European Union. Accordingly, some or all of Your User Information may be stored or processed in the United States and/or the European Union, while such information is in the United States and/or the European Union, it may be accessed by authorized courts, law enforcement and national security authorities.
We may also share User Information, in our discretion, to the extent that such information is not readily personally identifiable, including, without limitation, with researchers or the public, such as data challenges or other public disclosures of data that is not readily identifiable.
Our app may contain links to other mobile apps and websites. Please be aware that we are not responsible for the privacy practices of any other app or website. We encourage our users to be aware of when they leave our app and to read the privacy policy of every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by TPA.
Our services are provided in Canada and are intended for the use of users in Canada; however, if you use and access the services from outside of Canada, then be aware that Canadian laws apply to the Toronto Zoo, our app, and our services.
We do not knowingly collect or maintain any information from any person under 13 years of age, and no part of our services or our website is communicated directly to any person under 13 years of age, except through the person’s parents or legal guardians. If we learn that User Information of any person under 13 years of age has been collected without parental or guardian consent, then we may take appropriate steps to delete that User Information. If you are under 13, you may use our app only with the involvement of a parent or guardian.
At any time and from time to time, we may unilaterally amend, modify, or change this Privacy Policy in our sole discretion. Notice that this Privacy Policy is amended, modified or changed by the Toronto Zoo may be given to You by either: (i) a posting of a notice on the Toronto Zoo website; (ii) an e-mail to you; or (iii) by in-app notification. By continuing to use our app or any of our services after any amendment, modification, or change notice was provided, you have agreed to be bound by all such amendments, modifications, and changes. Therefore, please carefully check the app privacy policy on a regular basis to maintain awareness of all amendments, modifications, and changes to the policy.
For more information or if you have questions or concerns regarding our Privacy Policy, please contact us using the links on our website or e-mail us at [email protected].