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NO MASK, NO ENTRY!

Wear a mask because they can't

Our Toronto Zoo Policy requires that all guests over the age of 2, must wear a Facial covering or mask when:

  1. In all indoor spaces and covered viewing areas.
  2. In all outdoor spaces where physical distancing of at least 2 metres (6.5 feet) from others, not within your own household, is challenging or not possible.
  3. In all areas where there is a greater concern for risk of transmission of COVID-19 from human to COVID-19 susceptible animal species.

Accommodations:

Persons who are unable to wear a mask for medical/disability reasons or other reasons based on the Human Rights Code, must contact Guest Relations at 416-392-5932 prior to booking to discuss individual accommodation needs and to determine what reasonable accommodations the Zoo may be able to provide.

SAFETY COMES FIRST!

COVID-19 Safety Measures

While enjoying the Toronto Zoo, we ask that you follow current Public Health Guidelines and Toronto Zoo policies that include but are not limited to:

  • Wearing of facial coverings or masks, are mandatory for persons 2 + years of age as per the mask policy
  • Practicing physical distancing: Please keep at least 2 metres (6.5 feet) from others, not within your own household or group
  • Please wash your hands often for at least 20 seconds with warm soapy water or use alcohol based hand sanitizer
  • Practicing cough and sneeze etiquette by using a tissue or using the bend in your arm.

Self Screening:

In compliance with Toronto Public Health Measures, all guests must perform self-screening prior to entering the Toronto Zoo. PLEASE, do not enter if you are experiencing any of the following symptoms of COVID-19: 

  • New onset or worsening chronic cough
  • Sore throat, runny or congested nose (not related to other cause like allergies)
  • shortness of breath
  • nausea, vomiting, diarrhea or abdominal pain (no past health history like IBS
  • Chills
  • Unexplained headache
  • Loss of taste or smell 
  • If, in the last 14 days, you have tested positive or if you have been in close contact with someone who has been diagnosed with or has symptoms of COVID-19 in the last 14 days
  • If,  in the last 14 days, you have travelled outside of Canada

Timed-Ticketing Required In Advance to walk through the zoo!

Pre-booked time slots are required for both Zoo Guests and Zoo Members in order to walk through the Zoo. Tickets are ONLY available online and will not be sold on site. This is a new process to keep everyone safely and physically distanced. Please note that masks/face coverings are mandatory to enter the Zoo, click here for full mask policy details.

Hours

*Last admission into Zoo is one hour before Zoo closing

June 12-13 (Member Exclusive)
12pm-7pm

June 14-18 (Member Exclusive)
9am-7pm

June 19–27
Monday to Wednesday:
8:30am–7pm*
Thursday to Sunday:
8:30am–8pm*

*Member Exclusive 8:30-9:00am

MEMBERS

TO VISIT THE ZOO, TIME SLOT MUST BE BOOKED PRIOR TO ARRIVAL. Tickets are ONLY available online and will not be sold on site.

We are excited to welcome our Zoo Members back to the Zoo. Timed-ticketing is in-place to ensure the safety of all guests where you will choose a time-slot to enter the Zoo. This MUST be booked prior to your arrival.

Have your Membership ID card on-hand when you enter the Zoo at your booked time-slot as this will be required as proof of Membership.

ZOO GUESTS

TO VISIT THE ZOO, TIME SLOT MUST BE BOOKED PRIOR TO ARRIVAL. Tickets are ONLY available online and will not be sold on site.

Tickets are currently available for
June 19 – 27

NOTE: Only outdoor areas are currently accessible to guests. Rides, Indoor Pavilions, Zoomobile and some food services are currently CLOSED.

PRICING

Adult $27.99
Senior $23.15
Child $18.30

Directions:

The Toronto Zoo is set in the beautiful Rouge Valley. The Main Entrance is located on Meadowvale Road, Toronto, north of Highway 401 (Exit #389 eastbound and westbound). The Zoo is accessible by car and public transit.

Address: 2000 Meadowvale Road, Toronto, Ontario, M1B 5K7


YOUR Zoo Experience

Please plan your route with this new map before your visit. 
Please note: Face coverings are mandatory while on Zoo site both indoors and at outdoor spaces as per our mask policy. You must maintain 2 metres (6ft) of distance between you and guests from different households at all times.

WILD ENCOUNTERS 

The Toronto Zoo’s one-of-a-kind tours will take you behind-the-scenes to experience some of our amazing animals and habitats up close!

Book Now!

What can I expect from my Zoo experience

Gift Shops - Giftshops will be open – MASKS REQUIRED INSIDE GIFTSHOPS.

Restaurants
Please note indoor seating has been restricted in compliance with Stage 1 regulations. MASKS MUST BE WORN AT ALL FOOD SERVICES LOCATIONS. The following food services will be accessible
Peacock Café
Africa Restaurant Outside
Caribou Café
Simba Safari Lodge
Beavertails (front courtyard)

Pavilions - Pavilions will be CLOSED to guests during Stage 1 re-opening.

Stroller & Accessibility Rentals - Strollers, wagons, wheelchairs and ECVs are available first-come-first serve. Each rental item is sanitized by Toronto Zoo staff in between each use.

Cost:*
Single Stroller ($7.08 + tax)
Double Stroller ($8.85 + tax)
Wheel Chair (Complimentary)
Electric Scooter ($30.97 + tax)
Wagon ($7.08 + tax)

Closures:

Rides/Zoomobile - CLOSED FOR STAGE 1
Water Fountains – not available (water bottle refill stations are accessible)
Indoor Pavilions - CLOSED
Lockers - CLOSED
Viewers, Souvenir Penny Press and Medallion Coin Machines - CLOSED
ATM


2021 TORONTO ZOO RE-OPENING
Frequently Asked Questions

Last Updated: Friday, June 11, 2021

  • When will the Toronto Zoo re-open?
  • Your Toronto Zoo is looking forward to welcoming guests back on site. The Government of Ontario announced a new Roadmap to Reopen plan on Thursday May 20, 2021. In the plan, opening of the outdoor areas of the Zoo (with limited capacity) is included in Step 1, which takes effect on June 11, 2021. The opening of the Zoo’s indoor pavilions would be included in Step 3, which could begin as early as 42 days after Step 1. For more information on the Roadmap to Reopen plan, please visit https://news.ontario.ca/en/backgrounder/1000159/roadmap-to-reopen.

    Timed admission tickets will be released in blocks on an ongoing basis depending on the availability of tickets in the current block. Timed-tickets are currently available for Toronto Zoo Members Only to book a visit beginning June 12-18, 2021 and for all members of the public to begin visiting on June 19, 2021. We can’t wait to see you back at your Toronto Zoo!

  • When will the Indoor Pavilions re-open?
  • Your Toronto Zoo is looking forward to welcoming guests back on site. The Government of Ontario announced a new Roadmap to Reopen plan on Thursday May 20, 2021. In the plan, opening of the outdoor areas of the Zoo (with limited capacity) is included in Step 1, which takes effect on June 11, 2021. The opening of the Zoo’s indoor pavilions would be included in Step 3, which could begin as early as 42 days after Step 1. For more information on the Roadmap to Reopen plan, please visit https://news.ontario.ca/en/backgrounder/1000159/roadmap-to-reopen.

  • When will Splash Island re-open? What will the hours of operation be?
  • Splash Island Now Opening on Saturday June 19th!

    Splash Hours of Operation

    June 19-30
    Monday-Wednesday: 9:30 am-6:30pm
    Thursday-Sunday: 9:30am-7:30pm

     July 1-Aug 2
    Monday*-Wednesday: 9:30am-6:30pm
    Thursday-Sunday: 9:30am-8:30pm
    *Monday Aug 2: 9:30am-8:30pm

     Aug 3 - Sep 6
    Monday-Wednesday: 9:30am-6:30pm
    Thursday-Sunday: 9:30am-7:30pm

    Full details here

  • When will Wild Encounters be available?
  • Wild Encounters tickets are available for purchase now at https://tickets.torontozoo.com/events/wildencounters. The schedule changes seasonally, so if the Wild Encounter you’re interested in is currently unavailable, please stay tuned!

  • What are your hours of operation?
  • Please note, to visit the zoo, a time slot must be booked prior to arrival. Tickets are only available for sale online and will not be sold on site. Please refer to www.torontozoo.com/welcomeback for current hours of operation.

    ZOO HOURS OF OPERATION:
    June 12-13 (Member Exclusive): 12pm-7pm
    June 14-18 (Member Exclusive): 9am-7pm

    June 19–27:
    Monday to Wednesday: 8:30am*–7pm
    Thursday to Sunday: 8:30am*–8pm*

    *Member Exclusive 8:30am-9:00am each day

  • How do I book a visit to the Toronto Zoo?
  • Pre-booked time slots are required for both Zoo Guests and Zoo Members in order to walk through the Zoo. Tickets are ONLY available online and will not be sold on site. This is a new process to keep everyone safely and physically distanced.  Toronto Zoo Guests and Members can both book their timed visit on our website at www.torontozoo.com/welcomeback. Please note, there is a purchase limit of ten admission tickets per transaction.

  • How much do admission tickets cost?
  • Daily Admission Rates (Regular Admission):
    Adult (ages 13-64):              $27.99 +HST
    Senior (ages 65+):               $23.15 +HST
    Child (ages 3-12):                $18.30 +HST
    Child (ages 2 and under):  Free
    Parking (HST Exempt)        $14.00

  • When will you release more admission tickets and member time slots for booking?
  • Timed admission tickets will be released in blocks on an ongoing basis depending on the availability of tickets in the current block. Timed-tickets are currently available for Toronto Zoo Members Only to book a visit beginning June 12-18, 2021 and for all members of the public to begin visiting on June 19, 2021. We can’t wait to see you back at your Toronto Zoo!

  • I have pre-paid admission tickets to the Zoo. Can I still use them?
  • General guest admission tickets (including Air Miles) have been extended until August 31, 2021. Prepaid or discounted tickets cannot be purchased online, please bring your prepaid ticket or coupon to the admission booth anytime during zoo admission hours to receive admission. We look forward to seeing you back at your Toronto Zoo!

  • I received admission to the Zoo as part of an event, contest or promotion. Can I still use them?
  • Admission tickets received as part of an event, contest or promotion have been extended until December 31, 2021. Prepaid or discounted tickets cannot be purchased online, please bring your prepaid ticket or coupon to the admission booth anytime during zoo admission hours to receive admission. We look forward to seeing you back at your Toronto Zoo!

  • What is your mask policy? I have a medical exception, who can I contact to discuss accommodations?
  • Our Toronto Zoo Policy requires that all guests over the age of 2 must wear a Facial covering or mask when:

    1. In all indoor spaces and covered viewing areas.
    2. In all outdoor spaces where physical distancing of at least 2 metres (6.5 feet) from others, not within your own household, is challenging or not possible.
    3. In all areas where there is a greater concern for risk of transmission of COVID-19 from human to COVID-19 susceptible animal species.
    Accommodations:

    Persons who are unable to wear a mask for medical/disability reasons or other reasons based on the Human Rights Code, must contact Guest Relations at 416-392-5932 or info@torontozoo.ca prior to booking to discuss individual accommodation needs and to determine what reasonable accommodations the Zoo may be able to provide.

  • Can I bring my own food to the Zoo?
  • Yes, you may absolutely bring your own food to the Toronto Zoo. Garbage and recycling receptacles are placed conveniently around site. Outdoor eating areas are available while indoor dining spaces remain closed during Step 1 of Reopening Ontario. Please remember to maintain at least 2 metres (6.5 feet) of distance between your group and others when using the shared spaces.

  • Are you offering a drive-thru option?
  • At this time, there are no plans to run a Scenic Safari style drive-thru option. We are currently re-opening to pedestrian visitors in outdoor areas only and we look forward to seeing you back at your Toronto Zoo!

  • Are bathrooms available on site?
  • Yes, bathrooms will be available on site. Please note that the bathroom at the African Rainforest Pavilion is currently closed due to construction.

  • Are restaurants available on site?
  • Yes, restaurants will be available on site in a limited capacity and are included in our mask policy. Indoor dining is currently unavailable. Please refer to https://www.torontozoo.com/tz/restaurants for more information about our on-site food services.

  • Are drinking fountains available on site?
  • Yes! Drinking fountains and water bottle re-fill stations are available on site. Please refer to the map at https://www.torontozoo.com/welcomeback for locations.

  • Are rentals available?
  • Yes, rentals are available on a first come, first served basis and are sanitized between guest uses by Toronto Zoo staff. For pricing information, please refer to https://www.torontozoo.com/welcomeback.

  • I see that I need a timed ticket to attend the Zoo. Once I arrive, is there a time limit on my visit?
  • There is no time limit (other than hours of operation); you are welcome to spend as much time as you’d like at the Zoo during your visit, regardless of your time of entry. Please refer to our website for daily hours of operation. Last admission to the Zoo is one hour before closing.

  • I have a CAA card or other partner discount card/code. How can I get my discounted Toronto Zoo admission?
  • Prepaid or discounted tickets cannot be purchased online. Please bring your prepaid ticket or coupon to the admission booth anytime during regular Zoo admission hours to receive admission. Please note that all other regular admission tickets or member time slots must be booked online in advance and will not be available at the gate; important if you are planning to visit with a group of people. We look forward to seeing you back at your Toronto Zoo!

  • Will Zoo memberships be extended as a result of the closure due to COVID-19?
  • Your Toronto Zoo closed its doors to the public on November 23, 2020. Our commitment is to ensure that members are provided with twelve months of member benefits, which includes year-round access to the Zoo.

    If you had an active membership as of November 23, 2020 and it has remained active throughout the closure, your membership will be extended for the amount of time that the Zoo was closed, plus an additional 2-week extension as a thank you for your continued support.

    If you had an active membership that lapsed between November 23, 2020 and June 12, 2021, your membership will be extended for the amount of time that remained on your membership, plus an additional 2- week extension. Your membership will be automatically extended once we reopen. Please stop by the Membership office to pick up your new cards that reflect the extension expiry date.

  • How can I check my membership expiration date?
  • Your current membership expiry date is printed on your membership card. To check the new date of your extended membership, and to pick up your new cards, please stop by the Membership office.

  • How long will my membership be extended?
  • If you had an active membership that lapsed between November 23, 2020 and June 12, 2021, your membership will be extended for the amount of time that the Zoo was closed, plus an additional 2-week extension as a thank you for your continued support. If you had an active membership as of November 23, 2020 and has remained active throughout the closure, your membership will be extended for the amount of time that the Zoo was closed, plus an additional 2-week extension as a thank you for your continued support.

  • My membership expired while the Zoo was closed. Will I receive an extension?
  • If your membership expired between November 23, 2020 and June 12, 2021, your membership will be extended for the amount of time that remained on your membership, plus an additional 2-week extension.

  • Will my annual parking pass be extended?
  • Yes. Your parking pass will be automatically extended to match the date of your membership. There is no action required on your part.

  • My membership expired before the closure, am I eligible for an extension?
  • No, but we would love to have you rejoin our Zoo family! You are entitled to a full 12-months of your Zoo membership, active from the time of purchase.

  • Can I use or extend my expired member Guest Passes?
  • Yes. Please stop by the Membership office with your expired guest passes to have them extended to the date of your membership.

  • Can I have a refund on my Membership for the time you were closed?
  • Per the Terms and Conditions of the membership, memberships are non-transferrable and non-refundable.

  • I purchased a membership voucher before or during the closure. When does my voucher expire?
  • If you purchased a voucher before or during the closure, the expiry date of your voucher will be extended to August 1, 2021. To redeem your voucher, please visit the Membership office.

  • What is the best way to purchase/renew my membership?
  • You have options! You can renew online, in-person, by mail, or over the phone by calling the Membership office at 416-392-9101.

  • Can I put my membership on hold?
  • No. Memberships purchased in person or online are activated immediately upon purchase. Memberships are non-refundable and cannot be suspended or delayed.

  • How can I find out more information about my Membership?
  • Please stop by or contact the Zoo’s Membership office at 416-392-9101 or membership@torontozoo.ca.