What are your opening hours? Hours change at different times of the year based on sunset times. To find out hours for Terra Lumina please click here.
Who can visit the experience? Is it suggested for children and seniors? Lumina is for all ages, however the experience is an average one hour walking experience, so we encourage you to wear comfortable and weather appropriate clothing and footwear.
How long does it last? Approximately an hour.
How much time can I spend visiting? Am I limited in time? The experience takes you on a journey through a story. The expectation is that you will be moving through the various sections but you will not be limited in the time you spend.
Is there a lot of walking involved? Yes, Terra Lumina is a walking experience, so wear comfortable footwear!
Is it accessible to all? Yes, Terra Lumina is fully accessible.
Can I take photos? Yes, we encourage photography, and there are a number of spots we have identified as strong “SELFIE” spots! No flash photography please.
How should I dress? Dress appropriately for outdoor weather conditions – the whole experience is outdoors and operates rain or shine.
Can we eat there? Yes, there will be concession spots open for coffee and snacks.
Are there washrooms? Yes, some washrooms will be available at the beginning and throughout the experience. Please note that masks or face coverings are mandatory in public washrooms. Public washrooms will be cleaned by Toronto Zoo staff regularly. Please adhere to staff direction when accessing washrooms. For more information about City of Toronto by-law 541-2020 and the mandatory use of masks in public spaces, please click here.
Why should I purchase my ticket ahead of time? Tickets can only be purchased ahead of time as we have implemented a timed ticketing system during COVID-19 to help promote physical distancing.
Can I buy my ticket when I arrive? No. All tickets must be purchased in advance and online. There are no walk- up tickets available. Tickets can be purchased online at
There is a time on my ticket. What does it mean? The time on your ticket is the time your experience begins. Please arrive at least 15 minutes before your ticket time to provide adequate time to prepare and get to the starting point.
Where can I buy a ticket? Tickets can be purchased online here
Can I visit the experience many times with the same ticket? No, each ticket is valid for one visit only.
Do you have group rates? There are no group rates available for Terra Lumina.
What happens if I arrive late? We will do our best to fit you in to the next available spot, but best not to be late!
Why is it not possible to visit during the day? The experience requires the darkness as it is a multi-media visual immersive experience that only works in the dark.
Can I accompany someone with limited mobility. Do I have to pay for my ticket? Complimentary admission will be extended to those who qualify as support persons accompanying ticketholders for the experience.
I am a Member with a Parking Pass, will I need to pay for parking?
No – Zoo member season parking pass cardholders will be able to exit the lot using their parking card for the Terra Lumina experience.
Are there strobe lighting effects during the show?
Strobe lighting effects are used during this show. Guests that may suffer from epilepsy or are affected by visual light stimulation effects are advised to contact Zoo Guest Relations staff prior to entering the experience.
Can I bring my service animal to Terra Lumina?
Terra Lumina’s service animal policy is consistent with Toronto Zoo’s policy. Click here for details.
Are face coverings required?
Face coverings are mandatory while indoors, at certain outdoor animal viewing areas and if you are unable to keep 6 ft. of distance between you and other guests. Please adhere to the posted signage around the Zoo as it will alert guests to an area where the use of masks or facial coverings is required. For more information about City of Toronto by-law 541-2020 and the mandatory use of masks in public spaces, please click here.
Is there a capacity for Terra Lumina?
Yes. In order to promote physical distancing and provide a healthy and safe environment for our animals, staff, volunteers and guests, there will be a capacity on the number of tickets available for purchase in each Terra Lumina time slot. Please ensure you have reserved your ticket(s) in advance to avoid disappointment!
What health and safety measures have been implemented?
As part of our commitment and shared responsibility for the health and safety of our animals, guests, staff and volunteers, we ask that all persons entering our Toronto Zoo follow Public Health measures to reduce the risk of COVID-19 spread. For more information about City of Toronto by-law 541-2020 and the mandatory use of masks in public spaces, please click here.
What other precautions are in place to ensure animal, guest, staff and volunteer safety?
Guests, staff and volunteers are encouraged and reminded with signage on site to respect physical distancing and to regularly wash their hands or use hand sanitizer when hand washing not possible.
Are restaurants available on-site during Terra Lumina?
A limited number of the restaurant/food services on site at the Toronto Zoo will be available during Terra Lumina. Please note that masks or face coverings are mandatory in public spaces, including Restaurants. Restaurants will be cleaned by Restaurant Associates staff regularly.
Will Electric Convenience Vehicles (ECVs) and strollers be available for rent?
As per Public Health guidelines, rentals are not currently available at the Toronto Zoo. A limited number of wheelchairs will be available to rent pending supply levels. All wheelchair rentals must be coordinated in advance by calling Toronto Zoo Guest Relations at 416-392-5932.
Will the Gift Shops be open?
Yes, the Greenhouse Gift Shop will be open during Terra Lumina.