How to Register
Registration takes place online only and is on a first come, first served basis.
Confirmation e-mails
A confirmation e-mail will be sent to you upon successful completion of the online registration process to confirm that your child(ren) has been registered for camp.
Prior to the start of your camp week you will also receive a reminder confirmation e-mail that will list the Group Number your child has been placed in (e.g. Explorers 1, 2, or 3).
Please ensure that the email address you provide during the online registration process is correct and your e-mail filters will accept emails from
[email protected]
If you have any questions about your registration/confirmation e-mail please e-mail us at
[email protected]
Member's Discount
Members receive a discount on camp fees. In order to qualify for a Member's discount on camps and other programs, registrants must be the children or grandchildren of the membership card holder.
MEMBERSHIP MUST BE VALID on the date you complete your registration. Your membership number must be entered during the online registration process, along with a special discount code (provided when you enter your Membership number during the online registration process) at check-out. To check on your membership status, renew your membership, or inquire about the many benefits of becoming a Toronto Zoo Member, please call the Membership office directly at 416-392-9101.
Sibling Discount
When registering more than one child from the same family for the same week we will discount $10 from the camp fee for each additional child (i.e. first child pays full price and each additional sibling receives $10 discount on camp fees).
Please note: in order to receive the sibling discount campers’ online registrations must be completed in the same transaction.
Group/Friend Requests
Requests for campers to be placed with friends may be accommodated, provided that they are in the same age group (eg. Zoo Kids/Explorers/Adventurers), same camp week(s), the request is noted on both campers' registrations, and there is room in the group.
Campers are grouped according to their age in order to provide the best camp experience possible, including age-appropriate activities and programming.
We do our best to accommodate group/friend requests, but cannot guarantee that all requests will be granted. Programming ratios and health and safety are our priority. Unfortunately, we are unable to reserve and hold spaces at any time.
Accessibility
The Toronto Zoo is committed to meeting the requirements of the Accessibility for Ontarians With Disabilities Act (AODA), and offers a fully accessible camp experience to all campers. All Education facilities for the public are barrier free.
Special Needs/Caregiver
Toronto Zoo welcomes all campers and we make effort to include and support individual campers with special needs. Special needs campers may come to camp with or without a caregiver, depending on their abilities, ability to take part in daily camp programming, and if they require a caregiver in an educational setting during the school year.
In order to provide the most optimal programming and experience for all campers, parents/guardians/caregivers are asked to disclose all physical, medical, emotional, intellectual or behavioural needs at the time of registration. A caregiver is required for children who have caregivers in educational institutions/home school settings and/or if a camper is not able to function during a camp day on their own, due to special needs and/or behavioural needs.
During the week of camp, if Toronto Zoo staff feel that a camper requires a caregiver in order to ensure a positive camp experience for that camper and other campers in the group, the parents will be requested to provide a caregiver.
For children requiring one on one care,
parents/guardians are required to arrange their own caregiver to attend camp, including transportation of the camper and caregiver to the Zoo. The Toronto Zoo will not reimburse transportation costs for children with special needs or caregivers. Caregivers who drive a vehicle to the Zoo will receive free parking while caring for the camper. If required, campers must bring their own assistive aids. Full program camp fees apply to the camper with special needs. Camp fees are waived for caregivers that accompany a camper during Zoo Camp hours between 9:00 am to 3:30 pm.
All caregivers must stay with the camper during camp hours from 9:00 am to 3:30 pm, and for any programming outside camp hours, if applicable (i.e. Before & After Care).
To arrange for your child who has a special need and/or requires a caregiver:
- Complete the Supplementary Information for Children with Special Needs form.
- Provide all assistive devices, medications, and/or other aids needed while at Camp.
- Communicate any needs/issues that may arise with Zoo Camp staff in regards to your child throughout the week of camp.
- For campers attending with a Caregiver: Arrange for a brief orientation with Zoo Camp staff, the camper, and caregiver on the first day of camp by emailing [email protected]
Refunds, Transfers, and Cancellation Policy
All requests for refunds, transfers, and cancellations must be submitted in writing via e-mail to
[email protected]. Please see chart below on refunds, transfers, and cancellations policy.
In the event that government regulations do not allow camps to open or shut down camps mid-season due to COVID-19, affected registrants will be provided with a full refund.
Your Request |
Camp Requirement |
Refund Details / Fee Required |
To cancel camp before June 1 |
- Written request via e-mail
|
100% refund
$13.27 + HST administration fee |
To cancel camp after
June 1 |
- Written request via e-mail
- Medical certificate
|
Sorry, we regret that camp fees are non-refundable unless the request is accompanied by a medical certificate.
A medical certificate needs to be presented before the end of the registered camp week in order to qualify for a 70% refund of days missed.
Please see refund policies for Before & After Care and Overnight below.
|
Children with transferable or communicable conditions asked to leave camp |
- Zoo Nurse recommends child leave camp
- Medical note certifying the camper is well enough to return to camp is required and camper must be symptom-free for 24 hours prior to return to camp.
|
100% refund issued for the number of days missed |
Late arrivals, early withdrawals, or missed camp days |
|
No Refund |
Re-schedule or transfer camp weeks |
- Written request via e-mail
- Subject to availability
|
$13.27 + HST administration fee |
Before & After Care cancellations |
- Written request via e-mail
Must be received prior to your child’s week of camp
|
100% refund
$13.27 + HST administration fee |
Wait Lists
Zoo Camp does maintain a wait list for each week of camp after registration for each age group is full. Being on the wait list does NOT guarantee that a spot will become available during the summer. The Zoo Camp office will only contact you if/when a spot becomes available. Please contact us within 24 hours of being notified regarding space availability.
To add your name to a wait list(s) please complete a registration online.
If you decide that you are no longer interested in being on the wait list, please contact us as soon as possible.
COVID-19 Update: Due to the ongoing presence of COVID-19, Toronto Zoo reserves the right to update our policies, programs, offerings, and optional extras before or during the summer to ensure they meet public health recommendations and regulations.