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Welcome Back
 

WELCOME BACK TO YOUR TORONTO ZOO

Dear Guests,

WE HAVE MISSED YOU!! Welcome back to your Toronto Zoo. The past months have been challenging for us all as we have worked together to deal with the challenges of COVID-19.

When you return, your Zoo experience will look a little different as we work to flatten the curve and take the steps required to look after everyone’s well-being. Our new one way experience with additional safety precautions is a great first step to reconnect you with your favourite Zoo residents as we move towards a full re-opening over the next weeks. 

Thank you for supporting our mission connecting people, animals and conservation science to fight extinction. Endangered species need our help more than ever! 

See you soon,
Dolf DeJong, Toronto Zoo CEO

Scenic Safari still available!

You can still book a Scenic Safari from the comfort of your own car! To book your Scenic Safari – visit HERE.

Timed-Ticketing Required In Advance

Pre-booked time slots are required for both Zoo Guests and Zoo Members. Tickets are ONLY available online and will not be sold on site. This is a new process to keep everyone safely and physically distanced. Please note that face coverings are required inside the buildings. This includes; African Rainforest Pavilion, Australasia Pavilion, Indo-Malaya Pavilion, Giraffe House, Gift Shops, Membership Building, Washrooms & Restaurants.

Hours & Pricing

Sunday-Wednesday & Friday
9:00am to 7:00pm daily
Last timed-ticket at 4:00pm
Last admission into Zoo at 4:30 pm

Thursday and Saturday
9:00am to 9:00pm daily
Last timed-ticket at 5:45pm
Last admission into Zoo at 6:30 pm

We are extending a 20% off discount to our valued guests as some of our areas are still not accessible during our re-opening.

Adult $27.99 - $22.39
Senior $23.15 - $18.52
Child $18.30 - $14.65

*Please note discount cannot be combined with other discounts and coupons.  In the event of two discount options, the greater discount will be honoured only.

MEMBERS

TIME SLOT MUST BE BOOKED PRIOR TO ARRIVAL. Tickets are ONLY available online and will not be sold on site.

We are excited to welcome our Zoo Members back to the Zoo prior to opening to the public. Timed-ticketing is in-place to ensure the safety of all guests where you will choose a time-slot to enter the Zoo. This MUST be booked prior to your arrival.

Have your Membership ID card on-hand when you enter the Zoo at your booked time-slot as this will be required as proof of Membership.

ZOO GUESTS

Open to the public July 4

TIME SLOT MUST BE BOOKED PRIOR TO ARRIVAL. Tickets are ONLY available online and will not be sold on site.

We are excited to welcome back guests to Your Toronto Zoo.  Timed-ticketing is in-place to ensure the safety of all guests where you will choose a time-slot to enter the Zoo. This MUST be booked prior to arrival.

 

Directions:

The Toronto Zoo is set in the beautiful Rouge Valley. The Main Entrance is located on Meadowvale Road, Toronto, north of Highway 401 (Exit #389 eastbound and westbound). The Zoo is accessible by car and public transit.

Address: 2000 Meadowvale Road, Toronto, Ontario, M1B 5K7

YOUR Zoo Experience

Plan your Zoo Walk-Thru before you arrive with this new map! These one-way routes throughout the Zoo allow you to see many of your favourite animals while ensuring a safe distance from others.
Please note that face coverings are required inside the buildings. This includes; African Rainforest Pavilion, Australasia Pavilion, Indo-Malaya Pavilion, Giraffe House, Gift Shops, Membership Building, Washrooms & Restaurants.

WILD ENCOUNTERS 

The Toronto Zoo’s NEW one-of-a-kind tours will take you behind-the-scenes to experience some of our amazing animals and habitats up close!

Book Now!

What can I expect from my new Zoo experience

Gift Shops - Zootique will be open; the rest will remain closed.
Restaurants - Peacock Café/Tim Hortons, Dairy Queen, Smokes Poutinerie, Caribou Café & Grill and Beavertails will be open.
Pavilions - African Rainforest Pavilion, Australasia Pavilion, Indo-Malaya Pavilion and Giraffe House will be open with one-way traffic. The rest will remain closed. Please note that face coverings are required inside the buildings. This includes; African Rainforest Pavilion, Australasia Pavilion, Indo-Malaya Pavilion, Giraffe House, Gift Shops, Membership Building, Washrooms & Restaurants.

Closures:

Rides - CLOSED
Zoomobile - CLOSED
Lockers - CLOSED
Wagons, Stroller & wheelchair (including ECV’s) ALL rentals - CLOSED
Viewers, Souvenir Penny Press and Medallion Coin Machines - CLOSED
Drinking fountains - CLOSED
ATM - CLOSED
Splash Island - CLOSED

SAFETY COMES FIRST!

As part of our commitment and shared responsibility for the health and safety of our animals, guests and our employees, we ask that all persons entering our Toronto Zoo follow Public Health measures to reduce the risk of COVID-19 spread. 

Self Screening:

PLEASE, do not enter the Toronto Zoo if: 

  • You’re ill or experiencing any one of the following symptoms of COVID-19. These include: fever, new or worsening cough, shortness of breath, runny nose (not related to allergies), sore throat, loss of taste or smell, nausea, vomiting, diarrhea or difficulty swallowing. 
  • You’ve been exposed to someone who has been diagnosed with or has symptoms of COVID-19
  • Your or someone in your household has traveled internationally in the past 14 days

COVID-19 Safety Measures

While enjoying the Toronto Zoo, we ask that you follow current Public Health Guidelines that include but are not limited to:

  • Practicing physical distancing: Please keep 6ft. between your group and others
  • Washing your hands often for at least 20 seconds with warm soapy water or use alcohol based hand sanitizer
  • Wearing of facial coverings, are mandatory for persons 2 + years of age and who are medically capable, when inside buildings and pavilions. Facial coverings are strongly encouraged to be worn at all times to reduce COVID-19 spread. 
  • Practicing cough and sneeze etiquette by using a tissue or using the bend in your arm.

FAQ

  • When is the Toronto Zoo re-opening to public for walking visits?
  • The Toronto Zoo has shared our re-opening plans with the City and it is our intention to open to Zoo Members only beginning this weekend, Saturday June 27.
  • When will tickets be on sale?
  • Tickets will be available for Members to book their time beginning Wednesday June 24th at 7:00pm.
  • Do guests have to book in advance to visit?
  • All guests including Members must book a ticket online in advance to visit the Zoo.
  • Do guests with prepaid or complimentary tickets need to book in advance?
  • Yes, all guests require a ticket in advance to visit. When the Zoo opens to the public a Prepaid Ticket option will be available online. Anyone entitled to complimentary admission will be required to book tickets online in advance by selecting Prepaid Ticket and will be required to surrender/show their pass and online tickets at the admission gates on entry.
  • Will prepaid or complimentary tickets that expired during the closure be extended?
  • Yes, all prepaid tickets and admission passes that expired on or before August 31, 2020 wil be extended by four months.
  • How do guests with a discount coupon book tickets?
  • Toronto Zoo admission is currently discounted by 20% and we do not combine discounts. If you are entitled to a discount greater than 20% you will need to select Prepaid Ticket on the online site in advance of your visit. On arrival you will need to submit your discount coupon and your online tickets and pay for admission. Please note only contactless payment (debit and credit) will be accepted at the gate.
  • Do guests need to pay for parking?
  • Yes. The parking rate is $14 and parking tickets can be purchased in advance online and then scanned directly at the parking exit terminal when leaving the lot.
  • Is there a limited capacity of guests/tickets per day?
  • Yes, the Zoo will be operating with reduced capacity and timed ticketing which is why tickets must be booked in advance.
  • Can guests visit the entire Zoo when it re-opens?
  • As per the provincial guidelines around re-opening, a one-way route has been determined to manage our guests’ health and safety. The African Savanna, Malayan Woods and part of our Americas including the Mayan Temple and pavilion will not be accessible to guests at this time. Discovery Zone, including our Kids Zoo, Splash Island and Waterside Theatre will also not be open.
  • What are the hours of operation?
  • The Zoo will be open at 9:00am and last admission will be at 4:00pm. Timed ticket blocks are available to book every 15 minutes. The Zoo will be closing at 7:00pm.
  • What health and safety measures have been implemented?
  • As part of our commitment and shared responsibility for the health and safety of our animals, guests, staff and volunteers, we ask that all persons entering our Toronto Zoo follow Public Health measures to reduce the risk of COVID-19 spread.
  • Do guests have to wear mask/face coverings while onsite?
  • Wearing of facial coverings, are mandatory for persons 2 + years of age and who are medically capable, when inside buildings and pavilions. Facial coverings are strongly encouraged to be worn at all times onsite to reduce COVID-19 spread.
  • What other precautions are in place to ensure guests, staff and volunteer safety?
  • Guests are encouraged and reminded with signage onsite to respect physical distancing and encourage people to regularly wash their hands or use hand sanitizer.
  • Is the Scenic Safari Drive Thru Experience still operating?
  • Yes! Both the Drive Thru and Walk Thru onsite foot traffic can be happening concurrently because of adjusted routes for both. Both are available to book online.
  • Are washrooms available onsite?
  • Yes, some of the washroom* facilities will be open to guests walking onsite (note: masks or face coverings will be mandatory in washrooms) *washrooms will be cleaned regularly
  • Are restaurants open onsite?
  • Yes, some of the restaurants will be operating. Again,masks or face coverings will be required in restaurants.
  • Is there a map available to see which animals are accessible to foot traffic?
  • Yes, the map is on torontozoo.com
  • Will ECV’s and Strollers be available for rent?
  • They will not be available for rent at this time as per public health guidelines.
  • Will Memberships be extended?
  • Yes Membership will be extended for the length of the closure. As well, three additional weeks were added as a thank you to our members.
  • Where can I pick up my new Membership cards?
  • New membership cards are not required as the old cards will reflect the extension when scanned by staff. If a new card is required, please visit the membership office, ticket booth in the front entrance courtyard, or call the office at 416-392-9101.
  • I purchased an online voucher. Where can I pick up my new membership card?
  • Vouchers can be redeemed at the Membership office.
  • Do Members need to show their Membership card when they enter the Zoo?
  • Yes! Members will need show your tickets and membership card when you arrive.
  • Are there any Gift Shops open?
  • Yes, the Zootique Gift Shop will be open during the Zoo hours of operation.