What are your opening hours? Hours change at different times of the year based on sunset times. To find out hours for Lumina please click here.
Who can visit the experience? Is it suggested for children and seniors? Lumina is for all ages, however the experience is an average one hour walking experience, so we encourage you to wear comfortable and weather appropriate clothing and footwear.
How long does it last? Approximately an hour.
How much time can I spend visiting? Am I limited in time? The experience takes you on a journey through a story. The expectation is that you will be moving through the various sections but you will not be limited in the time you spend.
Is there a lot of walking involved? Yes, Lumina is a walking experience, so wear comfortable footwear!
Is it accessible to all? Yes, Lumina is fully accessible.
Can I take photos? Yes, we encourage photography, and there are a number of spots we have identified as strong “SELFIE” spots!
How should I dress? Dress appropriately for outdoor weather conditions – the whole experience is outdoors.
Can we eat there? Yes, there will be concession spots open for coffee and snacks.
Are there washrooms? Yes, washrooms are available at the beginning and throughout the experience.
Why should I purchase my ticket ahead of time? There are limited spots available, so it is important to reserve your date and time to avoid disappointment and delays.
Can I buy my ticket when I arrive? If there are any spots remaining in the various time slots you may purchase your ticket at the gates.
There is a time on my ticket. What does it mean? The time on your ticket is the time your experience begins. Please arrive at least 15 minutes before your ticket time to provide adequate time to prepare and get to the starting point.
Where can I buy a ticket? Please visit torontozoo.com/TerraLumina
Can I visit the experience many times with the same ticket? No, each ticket is valid for one visit only.
Do you have group rates? There are no group rates.
What happens if I arrive late? We will do our best to fit you in to the next available spot, but best not to be late!
Are tickets reimbursed if it rains? No the event is rain or shine! If there are exceptional weather concerns that would cancel the experience, ticket-holders will be notified in advance.
Why is it not possible to visit during the day? The experience requires the darkness as it is a multi-media visual immersive experience that only works in the dark.
I accompany someone with limited mobility. Do I have to pay for my ticket? Complimentary admission will be extended to those who qualify as support persons accompanying ticket-holders for the experience.
I am a Member with a Parking Pass, will I need to pay for parking?
No – Zoo member season parking pass cardholders will be able to exit the lot using their parking card for the Lumina experience.
Is there strobe lighting effects during the show?
Strobe lighting effects are used during this show. Guests that may suffer from epilepsy or are affected by visual light stimulation effects are advised to contact Zoo Guest Relations staff prior to embarking on the walk for assistance.