Why can’t I see giant pandas on the TELUS Panda Cam?
Our giant pandas have access to two different areas within their habitat, indoor and outdoor. When the giant pandas are in the outdoor area of their habitat, they may not be in full view from the camera. Until they return to their indoor area, you can watch pre-recorded video footage of our giant panda cubs here.
Does the TELUS Panda Cam have an operator to follow the pandas?
From Monday to Friday you may notice that the camera follows where the pandas are going and zooms in close. This is because we have a Giant Panda Behaviourist on-hand who operates the camera.
What do I do when the TELUS Panda Cam freezes?
If you are noticing that the video is freezing, please refresh the page and it should re-boot quickly.
Why do I frequently see keepers on camera?
Giant pandas eat 12-38 kg of bamboo a day! When the keepers are seen on the TELUS Panda Cam, this is because they are clearing out the old uneaten bamboo and providing fresh bamboo to the pandas, which they need to do several times a day.
Why is the camera sometimes black and white?
Our camera has a sensor that indicates how dark the room is. If the light reaches a certain point, the camera switches to our night-time vision so that we can clearly see what the pandas are doing, which is black and white. This doesn't just occur in the evening, if it is a dark gloomy day outside, this can happen as well.
Why do the pandas eat and sleep so much?
Giant pandas have a digestive system that is more similar to that of a carnivore than a herbivore, and therefore most of the bamboo goes undigested. To make up for eating rather indigestible food, a giant panda needs to consume comparatively large amounts of it in order to extract enough nutrients. In order to obtain this, a giant panda must spend 10 to 16 hours a day foraging and eating. The rest of the time they spend mostly sleeping and resting.
To learn more about our giant panda cubs and their story, click here.