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Accessibility

People with Disabilities Electric Scooters Service Dogs
on Site
Toronto Zoo Accessibility Plan 2014-2019

PEOPLE WITH DISABILITIES



The Toronto Zoo is one of the largest zoos in the world with over 710 acres and 10 km of walking trails. The Zoo has many accessible features including accessible parking spaces, free wheelchairs (with refundable deposit), automated entry systems on washroom and pavilion doors, ramps in lieu of stairs, elevators in multiple storey buildings, washrooms for special needs persons, accessible zoomobiles (at a fee) and reserved wheelchair spaces in our Waterside Theatre.

In addition, the Zoo has an admission package for people with disabilities whereby a guest with a disability receives a 50% admission discount and, if required, one accompanying support worker receives complimentary admission.

Please be advised that there are steep grades on the site and some of the gradual grades do not meet current accessibility standards. In particular, access to the Canadian Domain is via a steep hill and is not recommended for guests in wheelchair or on electric scooter. The Toronto Zoo has plans to relocate the Canadian exhibits to the tableland to be more accessible. The Zoo evaluates the accessibility of our buildings and grounds on an on-going basis to improve the experience for all our guests.

Toronto Zoo's Accessible Guest Service Policy, Procedures and Practices have been developed to fulfill the requirements of the Ontario Regulation 429/07, Accessibility Standards for Customer Service. This document is available upon request at Guest Services. For more information about accessibility and special needs services, call (416) 392-5932.