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Toronto Zoo Accessibility Plan 2014-2019

First Aid and Family Centre

  • This centre is located between the African Rainforest Pavilion and Africa restaurant. Lost children are brought to the Family Centre. The First Aid & Family Centre is available for baby changing and feeding along with privacy for nursing mothers. This centre also offers first aid with private treatment areas available for visitors who require personal care.

Access to Entertainment (A2E) program

The Toronto Zoo has partnered with Easter Seals Canada and is now a participant in the Access to Entertainment (A2E) Program. The A2E program provides a dignified and positive entertainment experience for people with disabilities who require the support of an attendant. Program participants receive A2E wallet cards which allow simple identification, removing the onus to explain their need for an attendant. Cardholders receive 50% admission discount while their attendants receive complimentary admission when visiting the Zoo.

In addition to the Toronto Zoo the A2E card is accepted at the Art Gallery of Ontario, Casa Loma, the CN Tower, Ontario Place, the Ontario Science Centre, the Royal Ontario Museum, as well as Cineplex Entertainment, Empire Theatres and Landmark Cinemas. To learn more about the Access 2 Entertainment Program visit

Toronto Zoo's Accessible Guest Service Policy, Procedures and Practices have been developed to fulfill the requirements of the Ontario Regulation 429/07, Accessibility Standards for Customer Service. This document is available upon request at Guest Services. For more information about accessibility and special needs services, call (416) 392-5932.